Cancellation by the Customer:
If unfortunately you have to cancel an order, please do so within 24 hours of placing the order by contacting us at firstname.lastname@example.org. We appreciate if you inform us as soon as possible in case you do not want an order, so that we do not dispatch the order and save on the courier cost and the effort.
- If you cancel your order before your product has been dispatched, we will refund the entire amount (in case of pre-paid order).
- If you cancel your order after your product has been dispatched, we will refund the amount minus shipping charges ( in case of pre-paid order).
If the customer is unsatisfied with the product delivered then he/she needs to mail us at email@example.com within 3 days from the date of receiving the parcel. We have two options for processing such returns :-
- Store Credit – We provide a Credit note/Discount Code of the same value as the product which is valid for 3 months for your next purchase i.e. customer can buy any other product available on the website against that store credit code within 3 months. Store Credit will be issued only after we receive back the product and validate the return.
- Bank Refund – We refund the amount minus Rs. 200/-(adjusted towards shipping & COD charges) in your bank account within 10 to 15 working days.
If the return is due to an error on our part (incorrect item sent, damaged/defective product), we will replace the product or reimburse the full invoice value as per customer demand. Refund process (if customer requests for refund) will start only after we receive back the product and validate the return.
In both the cases, The Loom will arrange a pick-up from your place (reverse pick-up may not be available on selected pin -codes). Post receipt of the return package, we will proceed to inspect the same. Once approved as an eligible return, we will issue your refund or store credit (as the case may be) of the appropriate amount within 10 days. If however the return is found not eligible for refund, we will courier the same back to you. In either scenario your return issue will be closed within 10 days of our receiving of the return package from you.